Consumer Centre
Consumer Centre - Haskovo was created within project "Creation of good practice and partnership between CSS and the administration for effective work on protecting the rights of consumers." The project is implemented with the financial support of Operational Programme "Administrative Capacity" 2007-2013, co-financed by the European Union through the European Social Fund.
Basic information:
Project title: "Establishment of good practice and partnership between CSS and the administration for effective work on protection of consumer rights"
Executor: Haskovo Chamber of Commerce
Partner: Regional Administration - Haskovo
Priority axis: II. "Human Resource Management"
Sub-priority: 2.3. "Strengthening the capacity of the Structural civil society"
Budget line: BG051PO002 / 08 / 2.3-02
Registration № contract with the Managing Authority of Operational Programme "Administrative Capacity": 08-23-244-C / 04.11.2008
Implementation period: 12 months (04.11.2009 - 31.10.2009)
Project budget: 277 521 Leva
Target groups:
1) Target group of the project are CSS, whose capacity will be improved under the project.
2) 120 CSS across the country.
3) 12 representatives of the administration of the country.
Objectives and main activities
Overall objective: Strengthening the capacity of civil society structures for the implementation of national policies and achieve effective partnership with state administration regarding the protection of consumer rights.
Specific objectives:
- Improving knowledge and skills of 120 representatives of the NGO sector;
- Creating effective forms of dialogue between CSS and the administration in the face of local and executive power;
- Increased public awareness;
- Create 3 ECCs of representatives of CSS - Chambers of Commerce and Industry in Haskovo, Shumen and Vidin.
- Creation of know-how and good practices.
Main activities:
1. Project Management / Administrative activities.
2. Study on legislation related to consumer protection and development of Proceedings regulations of Bulgarian government and EU regulations.
3. Preparation of the User Guide.
4. Conducting 6 trainings on "Interaction of CSS and the administration towards protecting the rights of consumers."
5. Start the activity of 3 customer centers.
6. Implementation of the National Conference on methods of interaction between the Administration with CSS for protection of consumer rights.
7. Information campaign.
Consumer Centers
Consumer centers provide the following services:
- Free consultations concerning the protection of consumer rights;
- Assistance in preparation of complaints and requests to institutions and local administration;
- Information materials and information to users of CSS, representatives of CSS, population.
Complaint lodgement
Complaint format
It is necessary to apply all available documents concerning the case - copies of invoices, receipts, cards, online correspondence / when the complaint relates to correspondence with trader by e-mail, if any / etc.
Your complaint may be filed in person at the office of HCCI: 9, bul.Rakovski, 2nd floor, through the feedback form on our site or email: This email address is being protected from spambots. You need JavaScript enabled to view it..
Contacts
CC - Haskovo
Haskovo Chamber of Commerce
Haskovo 6300
17 bul. Rakovski
tel : (038) 66 11 12
tel. / fax: (038) 66 55 02
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Web: www.haskovocci.com
CC - Shumen
Shumen Chamber of Commerce
Shumen 9700
71 Saedinenie Str.
tel : (054) 80 03 60
fax: (054) 80 03 61
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Web: www.shoumen-cci.com
CC - Vidin
Vidin Chamber of Commerce
Vidin 3700
19-21 St. Tsar Alexander II
tel : (094) 60 05 56
tel. / fax: (094) 60 05 76
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Feedback
Feedback - Complaints and / or opinions
Please use the feedback form to send us your comment or complaint. For this purpose, just fill in your name, address and email in the following fields as shown and describe your problem. Then press the "Send" button to send your message. Our consultants will contact you shortly.
